Return and Refund Policy

TROVELOOM Return & Refund Policy

Effective Date: 13 March 2025

At TROVELOOM, customer satisfaction is our priority. This policy outlines your rights and the procedures for returns, refunds, and exchanges. By making a purchase, you agree to the terms detailed below.

1. Eligibility for Returns

We accept returns under the following conditions:

✅ Return Window: Items must be returned within 14 days of delivery.
✅ Item Condition: Must be unused, undamaged, and in original packaging with all tags and labels attached.
✅ Proof of Purchase: A valid receipt or order confirmation is required to process returns.

2. Non-Returnable Items

Certain items cannot be returned due to health, safety, or custom nature:

❌ Gift cards or vouchers
❌ Personal care products (e.g., undergarments, skincare)
❌ Perishable items (e.g., food, flowers)
❌ Custom or personalized products
❌ Downloadable digital products

3. Return Process

Follow these steps to initiate a return:

Step 1: Request a Return

📩 Contact us at support@troveloom.shop with:

Your order number
Reason for return
Photos (for damaged or defective items)

Step 2: Receive Authorization

📌 Our team will review your request and provide return instructions if eligible.

Step 3: Ship the Item

🚚 Customers are responsible for return shipping costs, except for defective or incorrect items.
📦 Returns must be sent with UPS, DHL, or FedEx. Due to long delivery times, we do not accept returns via local postal services.
🎫 Always use a trackable shipping service to ensure safe delivery.

Step 4: Inspection & Approval

🔍 Once we receive and inspect your return, we will process a refund or exchange if approved.

4. Refund Policy

Refunds are processed as follows:

💳 Refund Method: Issued to the original payment method.
⏳ Processing Time: 5–7 business days after return approval.
💰 Partial Refunds: If the returned item is damaged or incomplete, a partial refund may be issued.

📌 Note: Original shipping charges are non-refundable, except in cases of defective or incorrect items.

5. Exchange Policy

We offer exchanges for:
✔️ Defective, damaged, or incorrect items.

📩 To request an exchange, follow the return process and specify that you prefer an exchange.
🔄 Exchanges are subject to availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please follow these steps:

🕒 Report within 48 hours of delivery by contacting us at support@troveloom.shop.
📸 Include clear photos of the damaged product and packaging.
✅ We will arrange a replacement or a full refund at no additional cost.

7. Cancellation Policy

🚫 Before Shipping: Orders can be canceled before they are shipped by contacting us at support@troveloom.shop.
🚚 After Shipping: Once an order has shipped, it cannot be canceled, but you may initiate a return after delivery.

8. Shipping Costs for Returns

💰 Customer Responsibility: Return shipping costs are the responsibility of the customer, except for defective or incorrect items.
❌ Non-Refundable Costs: Original shipping charges are non-refundable.
🌍 For Returns Outside the EU: The sender must cover customs fees. Please select “Sender will pay for customs fees” when returning an item from a non-EU country.

9. Late or Missing Refunds

If you haven’t received a refund yet:
🔹 Check your bank account or payment method.
🔹 Contact your bank or payment provider—processing times vary.
🔹 Still no refund? Contact us at support@troveloom.shop.

10. Compliance with Consumer Laws

TROVELOOM complies with consumer protection laws in all supported regions. Below are country-specific return and refund regulations:

📌 European Union (EU) & United Kingdom (UK)

Return Period: 14 days from delivery.
Applicable Laws: EU Consumer Rights Directive, UK Consumer Rights Act 2015, Consumer Contracts Regulations 2013.
Details: Customers in the EU & UK have a legal right to return most items within 14 days without providing a reason.

📌 North America (United States & Canada)

United States: Return periods vary by state and business policy; no federal law mandates a specific return period for non-defective products.
Canada: Return policies are not legally required but must comply with the Canadian Consumer Protection Act in relevant provinces.
Applicable Laws: Federal Trade Commission (FTC) regulations (US), Consumer Protection Acts (Canada).

📌 Australia & New Zealand

Return Period: Typically 30 days, but depends on the type of product.
Applicable Laws: Australian Consumer Law (ACL), New Zealand Consumer Guarantees Act.
Details: Customers are entitled to a repair, replacement, or refund if a product is faulty, unsafe, or different from its description.

📌 Asia-Pacific (Japan, China, India, Singapore, etc.)

Japan: Return period varies; no mandatory return policy for non-defective items unless stated by the retailer.
China: 7-day unconditional return policy for online purchases under the Electronic Commerce Law.
India: Return policies vary by retailer; the Consumer Protection Act 2019 protects against defective products and unfair practices.
Singapore: The Lemon Law provides rights for defective products but does not mandate general returns.

📌 Middle East & Africa

United Arab Emirates (UAE): 14-day return period for online purchases under the UAE Consumer Protection Law.
Saudi Arabia: No mandatory return policy except for defective or misleading products.
South Africa: The Consumer Protection Act (CPA) allows returns within 10 days under specific conditions.

📌 Latin America (Brazil, Mexico, Argentina, etc.)

Brazil: 7-day return period for online purchases under the Consumer Protection Code (CDC).
Mexico: 5-day return period for online purchases under Mexican Federal Consumer Protection Law.
Argentina: 10-day return period for remote purchases under Ley de Defensa del Consumidor.

🌍 For country-specific regulations, please check the official consumer protection website in your region.