Effective Date: 13th March 2025

At TROVELOOM, accessible at www.troveloom.shop, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you use our services. By interacting with our website, you agree to the practices described here.

1. Data Controller

2. Information We Collect

We collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, shipping/billing address.
  • Account Information: Order history, preferences, and account details (if you create an account).
  • Payment Information: We do not store your payment details. Payments are securely processed via:
  • Technical Data: IP address, browser type, device information, and cookies.
  • Communication Data: Customer support interactions, emails, and live chat.

3. How We Use Your Data

Your data is collected and processed to:

  • Fulfill Orders: Process payments, deliver products, and provide updates.
  • Customer Support: Resolve issues, process returns, and manage inquiries.
  • Marketing: Send promotional offers (only with your explicit consent).
  • Security & Compliance: Prevent fraud and meet legal obligations (e.g., GDPR, UK Data Protection Act).

4. Legal Basis for Processing

We process your data under the following legal grounds:

  • Contractual Necessity: To process your orders and deliver products.
  • Consent: For marketing and promotional communications.
  • Legitimate Interests: Improve website functionality and customer experience.
  • Legal Obligations: Comply with tax and consumer protection laws.

5. Sharing Your Data

We may share your data with:

  • Payment Processors: To ensure secure transactions, we work with multiple third-party payment providers, which may include Stripe, Mollie, PayPal, or others. The selected payment processor depends on factors such as transaction security, currency support, and regional availability.
  • Logistics Providers: For order delivery and tracking purposes.
  • IT & Marketing Partners: For website analytics and email communication.
  • Legal Authorities: If required to comply with legal or regulatory obligations.

6. Tax Information

Currently, TROVELOOM does not charge VAT or sales tax. Customers are responsible for any customs duties or local taxes imposed by their country.

7. Data Retention

We retain your data for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal and regulatory obligations.
    After this period, your data is securely deleted or anonymized.

8. Your Rights (UK & US Consumers)

If you are located in the UK or US, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Ask for correction of inaccurate data.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit the processing of your data.
  • Objection: Object to the use of your data for marketing.

To exercise these rights, email us at support@troveloom.shop.

9. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance and user experience.
  • Track analytics (via Google Analytics and similar services).
  • Deliver personalized marketing.

For details, visit our Cookie Policy.

10. Security Measures

We implement industry-standard security practices, including:

  • Encryption: Secure data transmission.
  • Access Control: Limited staff access to your data.
  • Data Monitoring: Regular security audits and updates.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies. Please review their policies separately.

12. International Data Transfers

For data transfers outside the UK or EU, we ensure appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) under GDPR.
  • Secure encrypted data transfers to third-party providers.

13. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email or through our website. Always refer to the latest version on www.troveloom.shop.

14. Contact Us

For privacy-related inquiries, contact us at:

15. Relevant Laws & Guidelines

  • UK Data Protection Act 2018: UK Legislation Information
  • General Data Protection Regulation (GDPR): EUR-Lex GDPR Information
  • Privacy Rights Act (CPRA):

    • California Consumer Privacy Act (CCPA): This act provides California residents with rights regarding the collection and use of their personal information.

      California Department of Justice

    • California Privacy Rights Act (CPRA): An amendment to the CCPA, enhancing consumer privacy protections in California.

BUSINESS INFORMATION

If you have any questions, feedback, or need assistance, feel free to reach out. Our team is always ready to assist you.

CONTACT US FOR ANY QUESTIONS