Payment Policy

Last Updated: 31 March 2025

This Payment Policy defines the terms for transactions made on the Troveloom website. By using our website and making a purchase, you accept these terms.

Payment Methods:

We accept the following payment methods:

Amazon Pay
Square
Visa
Mastercard
American Express
Discover
Diners Club
UnionPay
JCB
Google Pay
Apple Pay (if applicable)
Klarna (Pay over time with Klarna, if applicable)

Other Payment Methods:

We also support Viva.com Smart Checkout, which provides multiple local and international payment options. The availability of specific payment methods may vary based on your location. Please check the checkout page for the options available in your region.

Currency:

All transactions on Troveloom are processed in British Pounds (GBP). If you are using a different currency, your payment provider may apply conversion fees.

Payment Confirmation:

Once your payment is processed successfully, you will receive an email confirming your order. Please keep this email as proof of your purchase and for future reference.

Payment Security:

Troveloom prioritizes your payment security. All transactions are encrypted using SSL (Secure Socket Layer) technology to safeguard your personal and financial information. We do not store any credit card details on our servers.

Our Commitment to Your Security:

Secure Transactions:

All transactions on Troveloom are fully encrypted using the latest security protocols to keep your payment information private.

PCI Compliance:

We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure payment processing. This includes regular security evaluations to protect against threats.

Enhanced Security Measures:

We use SSL encryption, visible as a lock icon in your browser, to protect your data. Additional fraud prevention checks may be performed during order processing.

Tokenization (if applicable):

Troveloom may use tokenization to replace your actual card details with a unique identifier (token), ensuring that your payment data is secure and not stored on our servers.

Payment Disputes:

If you experience any issues with payments or unauthorized transactions, please contact our customer support team at support@troveloom.shop. We will investigate the matter and resolve it as quickly as possible.

Return & Refund Policy:

For information on returns and refunds, please refer to our Return & Refund Policy.

Payment Processing Time:

Payment processing times may vary by method. Most credit and debit card payments are processed instantly. However, alternative payment options (such as Klarna or Amazon Pay) may have different processing times.

Changes to Payment Policy:

Troveloom reserves the right to amend this Payment Policy at any time. Any updates will be posted on our website, so please review this policy periodically.

By using Troveloom and making a purchase, you agree to this Payment Policy. For questions or concerns, please contact our customer support team.

For more information, please review our Privacy Policy and Terms of Service.

Thank you for trusting Troveloom!