FAQs

Yes, once your order has shipped, you will receive an email with tracking information.

Yes, modifications or changes to your order are possible if it has not yet been dispatched. Please contact our customer support team at support@troveloom.shop with your order details for assistance.

Yes, our website uses industry-standard encryption to protect your information. We take the security of your personal information seriously and utilize industry-standard security measures to safeguard your data. You can shop with confidence, knowing that your information is protected.

Please contact our customer service team as soon as possible if you need to cancel or make changes to your order.

We accept the following payment methods:

We accept the following payment methods:

• American Express
• Visa
• Mastercard
• Link (if Applicable)
• Google Pay
• Apple Pay (if Applicable)
• PayPal
• Clearpay (Pay over time with Clearpay) (if applicable)
• Klarna (Pay over time with Kalarna) (if applicable)

We strive to ensure that every product meets our quality standards. However, if you receive a damaged or defective item, 🕒 Report within 48 hours of delivery by contacting us at support@troveloom.shop. We’ll be happy to assist you with a replacement or refund.

We ship worldwide, but some countries may have restrictions due to logistics, customs regulations, or carrier limitations. If we cannot ship to your country, we will notify you before processing your order.

If an item is out of stock, it will be marked as “Sold Out” on the product page.

The products we sell are 100% authentic, almost all the rest of overstocks have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity of the products, and every product comes with the original tag attached.

We offer a flexible refund policy. If you’re not satisfied with your purchase, you can return it within 14 days for a refund or store credit after receiving your order.

We offer exchanges for:
✔️ Defective, damaged, or incorrect items.

📩 To request an exchange, follow the return process and specify that you prefer an exchange.
🔄 Exchanges are subject to availability.

We accept returns under the following conditions:

✅ Return Window: Items must be returned within 14 days of delivery.
✅ Item Condition: Must be unused, undamaged, and in original packaging with all tags and labels attached.
✅ Proof of Purchase: A valid receipt or order confirmation is required to process returns.